acg4d takes the privacy and security of your personal data seriously. This Privacy Policy explains exactly what information we collect, how we use it, with whom we share it, and the rights you hold over your own data as a member of the acg4d platform.
All personal and financial data transmitted between your device and the acg4d platform is protected by industry-standard 256-bit SSL/TLS encryption. Your information is never sent in plain text.
acg4d will never sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data sharing is strictly limited to operational necessity and legal compliance.
Every acg4d member has the right to access, correct, or request deletion of their personal data at any time by contacting our support team. We respond to all verified data requests promptly.
Member data is stored on hardened servers with access controls, intrusion detection systems, and regular third-party security audits. Physical and logical access to production data is restricted to authorised personnel only.
Identity documents and address proofs submitted during KYC verification are processed solely for age and identity confirmation purposes. These documents are stored securely and reviewed only by authorised compliance staff.
Summary: acg4d collects personal data that is necessary to operate a regulated betting platform — including identity verification, payment processing, and fraud prevention. We protect your data with industry-standard security measures, never sell it to third parties, and give you meaningful control over how it is used. By registering an account, you consent to the practices described in this Privacy Policy.
acg4d ("we", "us", "our") operates the online betting platform accessible at acg4d.com, providing sportsbook, live casino, slot, and esports betting services specifically designed for Indonesian players. In the course of providing these services, we collect and process certain personal information about our members and visitors.
This Privacy Policy ("Policy") has been prepared to give you a clear and transparent account of how acg4d handles your personal data. It covers the types of data we collect, our reasons for collecting it, how long we retain it, and the rights you can exercise at any time. This Policy applies to all acg4d members, registered users, and visitors to the acg4d.com website, regardless of how you access the platform — whether via desktop browser, mobile browser, or any other interface.
This Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between acg4d and its members. By creating an account or continuing to use the acg4d platform, you acknowledge that you have read and understood this Policy in full.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
acg4d collects only the Personal Data that is necessary to provide and improve our services, comply with applicable legal obligations, and maintain the security and integrity of the platform. The categories of data we collect are as follows:
When you create an acg4d account, we collect the information you provide during the registration process, including:
Before processing your first withdrawal, we require you to complete KYC verification. The documents and information collected at this stage include:
To process deposits, withdrawals, and wagers, we collect and retain records of:
When you access and use the acg4d platform, we automatically collect certain technical data, including:
If you contact our support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any attachments provided, for customer service quality and dispute resolution purposes.
If you use acg4d's responsible gaming tools — such as deposit limits, session time reminders, or self-exclusion requests — we record the settings you apply and the dates on which they were activated or modified. This data is processed solely for the purpose of enforcing your chosen restrictions and is treated with the highest level of confidentiality.
acg4d collects Personal Data through the following means:
Note on Accuracy: You are responsible for ensuring that all Personal Data you provide to acg4d is accurate, current, and complete. Providing false or misleading information — particularly during registration or KYC — constitutes a breach of our Terms & Conditions and may result in account suspension.
acg4d processes your Personal Data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation & management | Registration data, technical data |
| Age & identity verification (KYC) | KYC data, registration data |
| Processing deposits & withdrawals | Financial & transaction data, KYC data |
| Settling wagers & managing your Wallet | Transaction data, betting history |
| Fraud prevention & AML compliance | All categories where relevant |
| Customer support & dispute resolution | Communications data, transaction data |
| Enforcing responsible gaming restrictions | Responsible gaming data, transaction data |
| Platform security & abuse prevention | Technical data, login logs |
| Personalisation & product improvement | Usage data, betting history (aggregated) |
| Promotional communications (opt-in only) | Registration data, betting preferences |
| Legal & regulatory compliance | All categories as required by law |
acg4d does not use your Personal Data for automated decision-making that produces legal or similarly significant effects on you, except as required for fraud detection and AML screening, in which case you have the right to request human review of any decision that adversely affects your account.
acg4d processes your Personal Data under the following legal bases, depending on the nature and purpose of the processing activity:
acg4d shares Personal Data only in the following limited circumstances:
We engage carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These providers include:
All third-party service providers are contractually prohibited from using your Personal Data for any purpose beyond the specific service they are engaged to provide for acg4d.
acg4d may disclose Personal Data to competent law enforcement authorities, regulatory bodies, or courts of law where required to do so by a valid and lawful order, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. acg4d will notify affected members of such disclosures to the extent permitted by law.
In the event that acg4d or its business assets are transferred to, merged with, or acquired by another entity, your Personal Data may be transferred as part of that transaction. In such circumstances, acg4d will notify affected members in advance and ensure that the acquiring entity is bound by data protection obligations no less stringent than those set out in this Policy.
acg4d does not and will never sell, rent, auction, or otherwise commercially transfer your Personal Data to any third party. This commitment is unconditional and applies regardless of any future change in our business structure or ownership.
The acg4d platform uses Cookies and similar tracking technologies to deliver a functional and personalised experience. The categories of Cookies we use are as follows:
You can manage Cookie preferences through your browser settings. Please note that disabling strictly necessary Cookies will prevent you from logging into your acg4d account or making transactions on the platform.
acg4d retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:
Following the expiry of the applicable retention period, Personal Data is securely deleted or permanently anonymised in a manner that prevents reconstruction or re-identification.
As an acg4d member, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact our support team using the details provided in Section 14.
Response timeframe: acg4d will acknowledge all data rights requests within 5 business days and issue a substantive response within 30 calendar days. Complex or voluminous requests may require an extension of up to an additional 30 days, of which we will notify you in writing.
acg4d implements a comprehensive set of technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these safeguards, no online platform can guarantee absolute security. You play an important role in protecting your own data by keeping your acg4d login credentials confidential and notifying us immediately if you suspect any unauthorised access to your account.
The acg4d platform is strictly intended for adults aged 21 and over. 21+ We do not knowingly collect or process Personal Data from individuals under the age of 21. If we become aware that a registered member is under 21 years of age, we will immediately suspend the account, delete all associated Personal Data to the extent not required for legal compliance, and report the matter to the relevant authorities where appropriate.
If you believe that a minor has registered an account on the acg4d platform, please contact our support team immediately at [email protected] so that we may investigate and take appropriate action without delay.
acg4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will notify registered members via email or in-platform notification and will publish the revised Policy on this page with an updated "Last Updated" date at the top.
Your continued use of the acg4d platform following notification of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how acg4d protects and manages your data. If you do not agree to any revised version of this Policy, you should cease using the platform and contact our support team to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or acg4d's handling of your Personal Data, please reach out to our dedicated support team through the following channels:
We are committed to resolving all privacy-related enquiries promptly and transparently. Where you believe your rights have not been adequately addressed, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Data Protection Contact: For formal data subject rights requests — including access, rectification, erasure, or portability requests — please email [email protected] with the subject line "Data Rights Request" and include your full registered name and account username to help us locate your records and process your request efficiently.
acg4d protects your personal information with industry-leading security so you can focus on what matters — enjoying Indonesia's premier Black Diamond VIP betting platform. Explore sportsbook, live casino, slots, and esports all in IDR.
21+ Adults only (21+). Gambling involves real financial risk. Please play responsibly.